Shipping policy

Shipping Policy

At Oquentra, we proudly ship across the United States.

Orders are processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a tracking number by email.

United States: 5–12 business days

Please note that delivery times may vary slightly depending on carrier delays, weather conditions, or high demand periods.

Tracking information is sent automatically once your order has shipped.

Please allow 1–5 business days for tracking updates to appear.

Customers are responsible for entering the correct shipping address at checkout.

Oquentra is not responsible for lost packages caused by incorrect or incomplete address information.

While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your package has not arrived within 30 business days after shipment, please contact us at: